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Office of the Indiana Attorney General

Attorney General > IndianaConsumer.com > Do Not Call > FAQs FAQs

To help you better understand how the program works, here are some frequently asked questions: 

 


What is the new law regarding cell phone numbers?

Governor Mitch Daniels signed House Enrolled Act 1273 into law May 13, 2011. It amends the Do Not Call law to clarify that wireless and VOIP telephone numbers can be registered on the Do Not Call list. The law became effective immediately.

Why was a new law needed?

In the years since the Indiana Do Not Call law was enacted, communication technology has changed. An increasing number of people use wireless or VOIP telephones instead of, or in addition to, residential landlines. The new law makes it clear that users of these devices can enjoy the same privacy as residential landline subscribers.

What protection does the new law provide?

In addition to your residential landline, you can register on the Indiana Do Not Call list any wireless or VOIP telephone number associated with your residential address or a prepaid wireless number that is primarily used in Indiana. The law prohibits telemarketers from making telephone sales calls to any of your telephone numbers that are registered on the Do Not Call list.

What about unwanted text messages?

The new law provides that a "telephone sales call" includes a text message sent to your wireless telephone number. If your wireless telephone number is registered on the Do Not Call list, then a telemarketer may not send you a solicitation by text.

I already registered my cell phone number. Do I need to register it again?

If you have already registered your wireless or VOIP telephone number, there is no need to register it again unless you have moved to a new address. You can verify your registration by clicking here.

Can I register more than one cell phone on the Indiana Do Not Call list?

Yes. You can register any wireless or VOIP telephone number associated with your residential address or a prepaid wireless number that is primarily used in Indiana.

How do I register for the Indiana Do Not Call list?

You may register online 24 hours a day, seven days a week, or register by calling toll-free: 888.834.9969. You will be asked to for basic information regarding your home phone number, name, address, etc.

How long does the registration process take?

Less than five minutes .

Does everyone in my home have to register?

No. Only the adult under whose name the phone number(s) is listed.

Is there a cost to register for the list?

No. This program is provided free of charge to Indiana residents. Telemarketers pay to purchase the list.

How long do I have to register?

Registration is an on-going process. The toll-free number has been available since early May 2001. Online registration has been available since August 6, 2001.

Can I register online?

Yes.  You can register here.

What happens if I move but keep my same phone number?

If you move but keep the same phone number you will need to update your registration with your new address.

If I've already registered, do I need to register for each quarterly list?

No. Once you've registered, your phone number will be included on future lists unless you request its removal.

How many numbers can I register?

You may register any residential (home) phone numbers listed under your name.

What about my business number?

The legislation does not permit business numbers to be included on the Do Not call list. 

What is done with the information I provide for the list?

The information provided is kept confidential and used only to compile and manage the list. Each quarter the list will be updated with new phone numbers. Telemarketers face penalties for calling any number on the list.

Can I register a friend or relative?

No. Individuals must register themselves due to the confidential nature of the information required and the need to ensure that callers are giving their own permission to have their phone number included.

Will I get any more telemarketing calls?

Possibly. There are four types of telephone solicitors who are exempt from this law and may continue to contact you. These include charitable organizations (whose calls are made by volunteers or employees), newspapers (whose employees make their telephone calls), licensed insurance agents and licensed real estate agents.

What do I do if I still get calls after my number has been added to the list?

If you get a call from a telemarketer after the relevant quarterly list update, you can submit a complaint online.  Please provide as much information as you can - the name of the telemarketing company, the location from which they are calling, the name of the person calling, the phone number and the product they called about. Then, sign your complaint and send it to the Attorney General's Office.

The Attorney General's Office will investigate and determine whether the company qualifies for one of the exemptions and verify your number is on the Do Not Call list. If the company is in violation of the law, a court can assess a fine of up to $10,000 for the first violation, and up to $25,000 for each subsequent violation. These fines are awarded to the State to cover or offset operational costs of providing the Do Not Call list. One phone call can constitute a violation. The State may also recover any profits made violating the law, attorney fees and other costs associated with enforcing the law.

When do the quarterly lists take effect?

Each year on January 1st, April 1st, July 1st, and October 1st.

I received an email stating that all cell phone numbers will be released to the public. Is this true?

The email you received is an internet hoax. Cell phone numbers are not being released to the public. When you receive an email like this, just delete it.

Can I stop SPAM e-mail?

The CAN-SPAM Act of 2003 (Controlling the Assault of Non-Solicited Pornography and Marketing Act) establishes requirements for those who send commercial email, spells out penalties for spammers and companies whose products are advertised in spam if they violate the law, and gives consumers the right to ask emailers to stop spamming them. This legislation is enforced by the FTC and further information on CAN-SPAM can be found at http://www.ftc.gov/bcp/edu/pubs/business/ecommerce/bus61.shtm. The FTC also has resources for consumers wishing to decrease the level of SPAM received, this information can be found at http://www.ftc.gov/bcp/conline/edcams/spam/consumer.htm.

What is the National Do Not Call registry and how does it relate to Indiana's Do Not Call list? 

The Federal Trade Commission (FTC) and the Federal Communications Commission (FCC) created a National Do Not Call registry where people can register their residential phone number to reduce unwanted telemarketing calls. The national list does NOT provide the same amount of protection that Indiana 's law provides. However, you can register your telephone number on both lists. For more information on the National Do Not Call Registry, visit http://www.donotcall.gov/ or call 1.888.382.1222.

Is Caller ID a reliable indication of who is calling me?

Telemarketers often hide behind fake or misleading Caller ID numbers, a practice known as "spoofing."  Even your telephone company cannot determine who originated the call if the Caller ID number is spoofed. 

Is spoofing Caller ID against the law?

Both Indiana and federal law prohibit knowingly transmitting misleading or inaccurate Caller ID information with the intent to defraud, cause harm or wrongfully obtain anything of value.

What are the penalties for spoofing Caller ID?

The Attorney General may file a lawsuit seeking penalties up to $10,000 per violation, in addition to an injunction and costs of prosecution.  In addition, a person who knowingly violates the anti-spoofing law commits a Class B misdemeanor, which is enforced through the county prosecutor's office. 

Do you have a question that was not answered here?

Ask the Attorney General's Office at TelephonePrivacy@atg.in.gov.