STARS Progress Report - December 2007
What are the primary features of STARS?
- One-stop customer processing. (Expediter checks customers into STARS and begins “visit”; expedites customer response from CSR.)
- Measurement of customer visits and times.
- Enhanced security of customer data.
- Increased consistency of operations through strict enforcement of business rules.
- Improved accountability through audited transactions.
- Better, faster, flexible and more reliable reporting.
- Enhanced framework for financial systems.
- Enhanced framework for inventory management.
What progress has the BMV made in updating STARS since the June 2007 progress report?
Voids and record-keeping items:
- Voids now work for all types of transactions.
- Tender type reports for each branch exist for auditing purposes.
- More efficient monitoring of each branch on money management.
Data issues around leased vehicles:
- Cleaned-up 20,000 company customer records.
- Added logic to select correct mailing address for renewal notices.
Commercial Driver License issues:
- Restrictions and endorsements processes automated.
- CDL physicians’ interface built.
Remaining "no-link customers" and data verification:
- Each STARS transaction completed for a “no-link” customer effectively links the records.
- Self-service terminal and online registration transactions of 85% in Q3.
- Implemented real-time interface to Social Security Administration (SSA) that enables direct verification of name, SSN, and birth date.
- Conducted “scrub” of all existing DL/ID records with SSA.
What are the BMV's current STARS-related priorities?
- Inventory replenishment
- Reporting capabilities
- Customer-focused enhancements
- Addressing remaining 4% of low-impact fixes.
What services has STARS made possible?
- More choices for customers
- Year-round registration cycle
- Strengthened security
What is the BMV's Customer Choices program?
Auto Dealer Partnership
- Pilot launched in May, 2007.
- 106 dealers signed up for program.
- 52 installed and offering BMV services.
- 10,004 transactions completed to date.
AAA Hoosier Motor Club Partnership
- Pilot launched at College Park location in October, 2007.
- Additional locations opening in 2008 include: Braeburn Village, Clarksville, Greenwood, and Speedway.
BMV2You Mobile License Branch
- Launched in August at State Fair.
- 23 locations served in 10 communities.
- Over 1,600 transactions performed.
What is the BMV's Year-Round Registration program?
- More than 60 percent of BMV transactions are registrations.
- Indiana currently has 19 due dates for registrations through the end of October.
The effort to move to a 45 due-date Year-Round Registration cycle has entailed:
- Significant STARS programming changes.
- Testing of over 7,000 unique registration scenarios.
- Design and procurement of new registration stickers, in cooperation with law enforcement.
- Coordination with county auditors and treasurers to prepare for new timing of financial distributions.
- Reformatting of registration renewal notices.
The impact of Year-Round Registration will include:
- Registration due dates will increase from 19 to 45.
- Average number of registrations on a due date will decrease from 363,00 to 161,000.
- Highest volume of registrations on a single due date will decrease from 625,000 to 398,000.
All Indiana license branches will be closed on Friday, July 4, 2008. Full service license branches will resume regular business hours on Saturday, July 5, at 8:30 a.m.
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