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Family and Social Services Administration

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Family and Social Services Administration

FSSA Home > Contact Us > FSSA Organizational Directory FSSA Organizational Directory

If you know the name of the person you wish to reach: State of Indiana Telephone/ E-mail Directory

FSSA Quick Links

Program Services Phone
Division of Family Resources Receives applications and approves eligibility for Medicaid, Supplemental Nutrition Assistance Program (SNAP) and the cash assistance program Temporary Assistance for Needy Families (TANF). 800-403-0864
Division of Aging The Division of Aging supports the development of alternatives to nursing home care and coordinates services through a network of Area Agencies on Aging. 888-673-0002
Division of Disability and Rehabilitation Manages the delivery of services to children and adults with intellectual and developmental disabilities. 800-545-7763
Division of Mental Health and Addiction Collaborates with a network of mental health care providers. DMHA operates six psychiatric hospitals and funds addiction prevention and treatment programs. 800-901-1133
Office of Medicaid Policy and Planning Administers health coverage programs including the Healthy Indiana Plan and other Indiana Medicaid programs. 317-233-4455
Office of Early Childhood and Out-of-School Learning (Head Start) Oversees early child care and education and out-of-school time programs. 1-877-511-1144
Family and Social Services Administration Office of the Secretary and general information 317-233-4454

Written correspondence may be sent to:

Indiana Family and Social Services Administration
402 W. Washington Street P.O. Box 7083
Indianapolis, IN 46207-7083

For all FSSA public records requests, pursuant to IC 5-14-3-1 please email fssa.apra@fssa.in.gov

FSSA Programs and Services

FSSA Office of the Secretary

FSSA Care Programs

OFFICE OF THE SECRETARY

Name Title Phone
Wernert, John J., M.D. Secretary 317-233-4690
Johnson, Chris Chief of Staff 317-234-8901
Bowling, Paul Chief Financial Officer 317-233-4451
Graham, Lisa Executive Assistant to the Secretary 317-233-4690
Vacant Administrative Assistant/Receptionist 317-233-4454
FAX FAX for executive office staff only 317-233-4693
FAX FAX for Division of Family Resources case information 800-403-0864

FSSA Compliance Office

Name

Title

Phone

Vacant

Chief Compliance Officer

317-

Booth, Roger

Chief Audit Executive

317-232-6859

Troiani, Kathee

Audit Manager

317-232-1219

Collins, Jeff

Audit Manager

317-234-1005

Hoskins, Wendell

Chief of Investigations

317-234-1604

Waddick, Jim

Surveillance and Utilization Review (SUR) Audit Manager

317-234-7484

Selig, Becky

Investigations and Coordination Manager

317-234-7926

FSSA CONTRACT MANAGEMENT

Name

Title

Phone

McAloon, Greg

Director, Contract Management

317-234-6814

Carlock, Connie

Administrative Assistant

317-233-1580

Coble, Roxie

Contract Manager

317-234-8874

Gram, Ken

Contract Manager

317-234-6795

Hooyer, Lottie

Contract Manager

317-234-7807

Stenger, Greg

Contract Manager

317-234-0564


FSSA FINANCE

Name

Title

Phone

Nelson, David

Agency Controller

317-233-3045

Johnson, Lynn

Director, Accounting Operations

317-233-4725

Hadley, Eric

Director, Federal Funds

317-232-7088

Blake, Scott

Director, Administrative Services

317-232-6835

Gregory-Chifos, Rebecca

Administrative Assistant

317-232-6835

Keller, Caren

Controller, Division of Disability and Rehabilitative Services

317-234-3189

Vacant

Controller, Division of Aging

317-

Heyward, Krishna

Controller, Division of Family Resources

317-233-1925

Rutherford, Donna

Controller, Division of Mental Health and Addiction

317-232-7862

Melton, Leslie

Controller, Office of Medicaid Policy and Planning

317-233-6524

QUALITY AND COMPLIANCE OFFICE

Name

Title

Phone

VanZee, Andrew

Chief Quality Officer

317-232-1165

Data and Analytics

Vacant

Deputy Director, Data & Analytics

317

Vacant

Senior Manager, Analytics Group

317-

Privacy and Security

McCullough, Cliff

Chief Privacy & Security Officer

317-232-4732

Madzelan, Carl

Information Security Officer

317-234-8780

TECHNOLOGY

Linder, Jared

Chief Information Officer

317-234-6998

Jones, Kevin

Assistant Chief Information Officer

317-234-8825

Hammack, Heather

Administrative Assistant

317-234-9618

Stout, Ryan

Senior Manager, Medicaid Applications

317-234-5213

Nair, Sunil

Senior Manager, Eligibility Applications

317-232-4760

Vacant

Senior Manager, Enterprise Applications

317-

Harrold, Wendy

Senior Manager, Support Applications

317-232-7877

Project Management

Vacant

Deputy Director, Project Management

317-

Dickey, Andy

PMO Toolset Manager

317-234-1957

Vacant

Senior Project Manager, Medicaid

317-

Vacant

Senior Project Manager, Eligibility

317-

Needler, Dan

Senior Project Manager, Information Technology (IT) Strategies

317-234-0602

PHYSICAL PLANT OPERATIONS

Vacant

Director, Physical Plant Operations

317-234-8713

Vacant

Manager (Forms. Records, Continuity of Operations, Safety and Security)

317-232-4520

Turner, Andy

Manager (Facility, Fleet, Logistics and Surplus)

317-232-4720

DISABILITY DETERMINATION BUREAU

Program Office

General Information

1-800-622-4968

Carew-Ceesay, Pat

Director, Disability Determination Bureau

Social Security Administration

Apply for Services

1-800-772-1213

Disability Determination Bureau

Obtain Status on a Pending Claim

1-800-622-4968


FSSA HUMAN RESOURCES

Name

Title

Phone

Rautio, Marci

Director, Human Resources

317-234-2873

Clift, Patti

HR Business Consultant

317-232-1512

Kovacs, Janalee

HR Generalist I

317-232-1235

Bracey, Danai

HR Generalist I

317-232-7929

Wilson, Melanie

HR Generalist I

317-234-8607

Bougard, Christopher

HR Generalist II

317-232-1525

Scott, Kathy

HR Coordinator IV

317-232-1814

LEGISLATIVE SERVICES

Name

Title

Phone

Habig, William (Gus)

Senior Policy and Legislative Director

317-232-4695 or
317-232-1149

Hall, Erika

Deputy Legislative Director

317-232-4641

FSSA OFFICE OF COMMUNICATIONS AND MEDIA

Name

Title

Phone

Gavin, James (Jim)

Director, Communications & Media

317-234-0197

Lemons, Marni

Deputy Director, Communications & Media

317-234-5287

Parker, Vicki

Administrative Assistant/Receptionist

317-233-4454

Williams, Ted

Technology Communications Manager

317-234-4199

Chinn, Vicki

Webmaster

317-232-7827

Parker, Vicki

Constituent Services

317-233-2202

Runkle, Tyson

Communications Manager

317-232-1354

Schneider, Lana

Constituent Services

317-232-4701

Vacant

Constituent Services

317

OFFICE OF GENERAL COUNSEL

Name

Title

Phone

Taylor, Allison

Attorney at Law, General Counsel

317-232-1133

Higgins, Latosha

Attorney at Law, Deputy General Counsel

317-232-7801

Fiscus, Elizabeth M.

Attorney at Law, Deputy General Counsel

317-232-1674

Shirley, Brandon

Attorney at Law, Deputy General Counsel

317-232-1139

Seidman, Doug

Attorney at Law, Contracts & Leasing Management

317-232-1684

Donsbach, Mark

Director, Office of Hearings and Appeals

317-232-4489


FSSA Care Programs

DIVISION OF AGING

Name

Title

Phone

Snyder, Yonda

Director, Division of Aging

317-232-1731

Gilliland, Karen

Deputy Director, Policy and Programs

317-234-5544

Patterson, Mike

State Director, Adult Protective Services (APS)

317-232-7148

Pierson, Debbie

Deputy Director, Operations

317-232-0604

Bailey, Patti

Executive Assistant

317-232-1732

Eustace, Kevin

Controller

317-233-0652

Clough, Lynn

Director, Grants & Community Engagement

317-234-5544

Bruce, Juman

Money Follows the Person (MFP) Director

317-234-5715

Koors, Becky

Transitions Director

317-232-4355

Bordenkecher, Steve

Quality Assurance Director

317-234-6466

Franklin, Arlene

State Long Term Care Ombudsman

317-232-7134

DIVISION OF DISABILITY AND REHABILITATIVE SERVICES

Name

Title

Phone

Program Office

General Information

800-545-7763
(Toll Free)

Hope, Kylee

Director, DDRS

317-232-1147

Downer, Dawn

Chief of Staff

317-232-1147

Smith, Pashun

Executive Assistant

317-232-1147

Jinks, Greg

Deputy Director

317-233-8777

Keller, Caren

Controller

317-234-6345

Bureau of Rehabilitation Services (BRS)

Program Office

General Information

877-241-8144

Koleszar, Theresa

Director, BRS

317-234-4475

Vacant

Director, Program Support

317-232-1432

Adedokun, Elizabeth

Director, Policy & Due Process

317-234-7815

Phillips, Locket

Director, Blind and Visually Impaired Service (BVIS)

317-232-1441

Russell, Jeff

Director, Vocational Rehabilitation Services (VRS) Operations

317-234-8911

Blakenship, Kristina

Director, VRS Business and Community Engagement

317-232-7830

DeQuis, Kim

Region Manager, VRS Region 1

877-847-9897

Snedigar, Rheonna

Region Manager, VRS Region 2

877-715-3171

Reed, Janet

Region Manager, VRS Region 3

877-847-9894

Smith, Karen

Region Manager, VRS Region 4

877-715-5229

Bates, Virginia

VRS Transition Coordinator

317-234-8311

Marcum, Rhonda

Manager, Deaf & Hard of Hearing Services Employment & Innovation (DHHSEI)

317-232-2427 (TDD) or 317-232-1409 (V)

Bureau of Developmental Disabilities Services (BDDS)

BDDS Helpline

BQIS.Help@FSSA.IN.gov

800-545-7763
(Toll Free)

Reynolds, Julie

Director

317-234-8738

Carter, Cindy

Director, Policy

317-234-8852

Davis, Anne

Director, BDDS Provider Relations

317-232-1147

Vacant

Director, BDDS Client Services

317-232-1147

Vacant

Director, Northern Indiana Field Services

260-423-2571
877-218-3061

Wimsatt, Holly

Director, Southern Indiana Field Services

812-522-5859
877-218-3532
(Toll Free)

Rodway, Matt

Consumer Specialist

317-234-8493

Bureau of Quality Improvement Services (BQIS)

BQIS Helpline

BQIS.Help@FSSA.IN.gov

BQIS Webpage

www.IN.gov/FSSA/DDRS/2635.htm

Complaint Line

1-866-296-8322

Davis, Anne

Director, BQIS

317-234-1147

Thomas, Shelly

Assistant Director, BQIS

317-234-2764

Bureau of Child Development Services (BCDS) - First Steps

Downer, Dawn

Director, BCDS – First Steps

317-232-1147

DIVISION OF FAMILY RESOURCES (DFR)

Name

Title

Phone

Eligibility Services

Apply for benefits for SNAP (food assistance), TANF (cash assistance), IMPACT (job training) and Medicaid (health coverage)

1-800-403-0864
(Toll Free, 8 a.m. to 4:30 p.m.)

EBT Customer Service

Report an EBT (Hoosier Works card) lost or stolen (call immediately), or to report a card is damaged, to select or change a PIN, to check an account balance, or for questions or help with a card.

1-877-768-5098
(Toll Free, 24/7)

DFR County Offices

Contact information is listed online for each DFR county office, or call the number listed to apply for or manage your SNAP, TANF, IMPACT and Medicaid benefits.

1-800-403-0864
(Toll Free, 8 a.m. to 4:30 p.m.)

DFR Central Office

Shields, Adrienne

Director

317-234-2373

Knowles, Victoria

Deputy Director, Field Operations

317-234-4822

Smalley, David

Deputy Director, Policy

317-232-2010

Beam, Sunshine

Deputy Director, Eligibility Systems

317-650-0819

O'Sickey, Gina

Executive Assistant

317-234-2373

Heyward, Krishna

Controller

317-233-1925

Hewett, Timothy

Quality Control Manager

317-232-4498

Hunter, Katie

Eligibility Program Manager

317-232-8920

Sanford, Janet

Manager of Training

317-234-7665

Vance, Rebecca

Medical Review Team Manager

317-234-6072

Stenger, Gregory

Divisional Contracts Manager

317-234-0564

Goff, Mary

Policy Information (SNAP, TANF, and IMPACT)

317-234-1276

OFFICE OF EARLY CHILDHOOD AND OUT-OF-SCHOOL LEARNING – HEAD START

Program Office

General Information

317-232-1144

Norvell, Nicole

Director, Office of Early Childhood and Out-of-School Learning

317-234-3313

Clark, Rhonda

Deputy Director, Office of Early Childhood and Out-of-School Learning

317-234-8960

DIVISION OF MENTAL HEALTH AND ADDICTION (DMHA)

Name

Title

Phone

Program Office

General Information

317-232-7800

Moore, Kevin

Director

317-232-7860

Vacant

Assistant Director

317-233-4319

Herrmann, Debbie

Deputy Director of Recovery, Integration, Prevention & Policy

317-232-7852

Rutherford, Donna

Controller, Finance

317-232-7862

Blackmon, Sirrilla

Deputy Director, Provider & Community Relations

317-232-7843

State Hospitals

Cook, Lottie

Superintendent, Evansville Psych. Children's Ctr.

812-477-6436

Fulcher, Cathe

Superintendent, Evansville State Hospital

812-469-6800
ext. 4951

Heeter, Eric

Superintendent, Larue Carter Memorial Hospital

317-941-4416

Clover, Rob

Superintendent, Logansport State Hospital

574-737-3633

Stephens, Peggy, MD

Superintendent, Madison State Hospital

812-265-2611

Fournier, Warren

Interim Superintendent, Richmond State Hospital

765-965-9313

Programs & Grants

Herrmann, Debbie

Deputy Director, Recovery, Integration, Prevention & Policy

317-232-7852

Harrold, Wendy

Deputy Director, Information Technology

317-232-7824

Finance

Ferry, Mike

Assistant Deputy Director, Community & Hospital Contract Accountability & Resource Allocation

317-232-7839

Jani, Amar

Financial Analyst

317-233-3319

Provider & Community Relations

Vacant

Assistant Deputy Director, Certification/Licensure

317-232-7800

Bergen, Rhonda

Assistant Deputy Director, Regional Services

317-232-7810

OFFICE OF MEDICAID POLICY AND PLANNING (OMPP)

Name

Title

Phone

Program Office

General Information

317-233-4455

Medicaid Member Fraud

SUR Hotline

800-446-1993

Medicaid Provider Fraud

Hotline

800-457-4515

Moser, Joseph

Medicaid Director

317-234-8725

Hatchett, Shane

Deputy Medicaid Director

317-232-4354

Alvey, Amanda

Director, Policy & Program Development Section

317-234-5551

Angel, Natalie

Director, Healthy Indiana Plan

317-234-5547

Spinner, Nonis

Director, Eligibility Section

317-232-4966

Clifton, Karen

Administrative Assistant

317-233-9913

Miller, Tatum

Director, Provider Relations Section

317-233-2127

Fletcher, Chris

Director, Reimbursement Section

317-234-4753

Trout, Vickie

Director, Quality & Outcomes Section

317-234-3804

Zerr, Dr. Ann

Chief Medical Officer

317-234-2407