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Family and Social Services Administration

FSSA Home > Contact Us > FSSA Organizational Directory FSSA Organizational Directory

If you know the name of the person you wish to reach: State of Indiana Telephone/ E-mail Directory

FSSA Quick Links

Program

Services

Phone

Division of Family Resources

SNAP (food) and TANF (cash)
assistance; healthcare eligibility

800-403-0864

Division of Aging

Aged and Disabled Services

888-673-0002

Division of Disability and Rehabilitation

Disability Services, Vocational
Rehabilitation, and First Steps

800-545-7763

Division of Mental Health and Addiction

Mental Health and Addiction Services

800-901-1133

Office of Medicaid Policy and Planning

Medicaid Health Coverage, Healthy Indiana Plan, HoosierRx

317-233-4455

Office of Early Childhood and Out of School Learning (Head Start)

Child care finder, inspection reports, Paths to Quality

1-877-511-1144

Family and Social Services Administration

Office of the Secretary and general information

317-233-4454

Written correspondence may be sent to:

Indiana Family and Social Services Administration
402 W. Washington Street P.O. Box 7083
Indianapolis, IN 46207-7083

FSSA Programs and Services

FSSA Office of the Secretary

FSSA Care Programs

OFFICE OF THE SECRETARY

Name

Title

Phone

Wernert, John J., M.D.

Secretary

317-233-4690

Gargano, Michael A.

Deputy Secretary for Operations and HIP 2.0

317-233-4690

Johnson, Chris

Chief of Staff

317-234-3635

Bowling, Paul

Chief Financial Officer

317-233-4451

Graham, Lisa

Executive Assistant to the Secretary

317-233-4690

Fortner, Tonya

Director, Strategic Initiatives

317-233-5711

Parker, Vicki

Administrative Assistant/Receptionist

317-233-4454

FAX

FAX for executive office staff only

317-233-4693

FAX

FAX for Division of Family Resources case information

800-403-0864


FSSA Compliance Office

Name

Title

Phone

Barnes, Michael

Chief Compliance Officer

317-234-8826

Booth, Roger

Chief Audit Executive

317-232-6859

Troiani, Kathee

Audit Manager

317-232-1219

Vacant

Audit Manager

317-

Collins, Jeff

Audit Manager

317-234-1005

Hoskins, Wendell

Chief of Investigations

317-234-1604

Vacant

Director of Program Integrity

317-

Waddick, Jim

Surveillance and Utilization Review (SUR) Audit Manager

317-234-7484

Selig,Becky

Investigations and Coordination Manager

317-234-7926

Vacant

Prepay Review Manager

317-


FSSA CONTRACT MANAGEMENT

Name

Title

Phone

McAloon, Greg

Director, Contract Management

317-234-6814

Carlock, Connie

Administrative Assistant

317-233-1580

Martin, Molly

Contract Manager

317-234-6794

Gram, Ken

Contract Manager

317-234-6795

Hooyer, Lottie

Contract Manager

317-234-7807

Stenger, Greg

Contract Manager

317-234-0564



FSSA FINANCE

Name

Title

Phone

Nelson, David

Agency Controller

317-233-3045

Johnson, Lynn

Director, Accounting Operations

317-233-4725

Hadley, Eric

Director, Federal Funds

317-232-7088

VACANT

Administrative Assistant

317-

Blake, Scott

Director, Administrative Services

317-232-6835

Gregory-Chifos, Rebecca

Administrative Assistant

317-232-6835

Keller, Caren

Controller, Division of Disability and Rehabilitative Services

317-234-3189

Fletcher, Chris

Controller, Division of Aging

317-232-7133

Heyward, Krishna

Controller, Division of Family Resources

317-233-1925

Rutherford, Donna

Controller, Division of Mental Health and Addiction

317-232-7862

Melton, Leslie

Controller, Office of Medicaid Policy and Planning

317-233-6524

DIVISION OF HEALTHCARE STRATEGIES AND TECHNOLOGY

Name

Title

Phone

VanZee, Andrew

Director, Division of Healthcare Strategies and Technology

317-232-1165

Thompson, Juanita (Susie)

Executive Assistant

317-234-1320

Love, Carenza

Coordinator, Health Information Technology

317-234-8030

Data and Analytics

Nobbe, Donna

Deputy Director, Data & Analytics

317-234-1380

Vacant

Senior Manager, Data Warehouse

317-

Qaddoura, Fady

Senior Manager, Analytics Group

317-233-0587

Technology

Linder, Jared

Chief Information Officer

317-234-6998

Jones, Kevin

Assistant Chief Information Officer

317-

Johnson, Melissa

Technology Assistant

317-234-0489

Stout, Ryan

Senior Manager, Medicaid Applications

317-234-5213

Nair, Sunil

Senior Manager, Eligibility Applications

317-232-4760

Vacant

Senior Manager, Enterprise Applications

317-

Harrold, Wendy

Senior Manager, Support Applications

317-232-7877

Project Management

Brothers, Kristine

Deputy Director, Project Management

317-234-5047

Dickey, Andy

PMO Toolset Manager

317-234-1957

Vacant

Senior Project Manager, Medicaid

317-

Scism, Josh

Senior Project Manager, Eligibility

317-234-8770

Needler, Dan

Senior Project Manager, Information Technology (IT) Strategies

317-234-0602

Privacy and Security

McCullough, Cliff

Chief Privacy & Security Officer

317-232-4732

Madzelan, Carl

Information Security Officer

317-234-8780


FSSA OPERATIONS

Name

Title

Phone

Klemme, Ken

Director, FSSA Operations

317-232-4739

Montgomery, Doug

Director, Indiana Health Coverage Program (IHCP) Operations

317-233-2834

Briley, Carol

Care Programs Manager

317-234-5284

Guetig, Stephanie

Fee for Service Manager

317-234-6553

Vance, Rebecca

Medical Review Team Manager

317-234-6112

Goodrich, Mark

Estate Recovery Manager

317-232-2121

Donsbach, Mark

Director, Office of Hearings and Appeals

317-232-4489

Disability Determination Bureau

Program Office

General Information

1-800-622-4968

Carew-Ceesay, Pat

Director, Disability Determination Bureau

Social Security Administration

Apply for Services

1-800-772-1213

Disability Determination Bureau

Obtain Status on a Pending Claim

1-800-622-4968


FSSA HUMAN RESOURCES

Name

Title

Phone

Marci Iaria

Director, Human Resources

317-234-2873

Clift, Patti

HR Business Consultant

317-232-1512

Kovacs, Janalee

HR Generalist I

317-232-1235

VACANT

HR Generalist I

 

Wilson, Melanie

HR Generalist I

317-234-8607

Bougard, Christopher

HR Generalist II

317-232-1525

Scott, Kathy

HR Coordinator IV

317-232-1814


LEGISLATIVE SERVICES

Name

Title

Phone

Krevda, Grant

Senior Policy and Legislative Director

317-232-4695 or
317-232-1149

Feeney, Ted

Deputy Policy Director

317-232-4652

Habig, William "Gus"

Deputy Legislative Director

317-232-1164


FSSA OFFICE OF COMMUNICATIONS AND MEDIA

Name

Title

Phone

Gavin, James (Jim)

Director, Communications & Media

317-234-0197

Lemons, Marni

Deputy Director, Communications & Media

317-234-5287

Vacant

Director, Marketing Communications and Outreach

317-

Parker, Vicki

Administrative Assistant/Receptionist

317-233-4454

Williams, Ted

Technology Communications Manager

317-234-4199

Chinn, Vicki

Webmaster

317-232-7827

Dickson, Jane

Constituent Services

317-233-2202

Runkle, Tyson

Constituent Services

317-232-1354

Schneider, Lana

Constituent Services

317-232-4701

Stattmann, Ed

Constituent Services

317-232-7851


OFFICE OF GENERAL COUNSEL

Name

Title

Phone

Tiffany Mulligan

Attorney at Law, General Counsel

317-234-3884

Higgins, Latosha

Attorney at Law, Deputy General Counsel

317-232-7801

Fiscus, Elizabeth M.

Attorney at Law, Deputy General Counsel

317-232-1674

Shirley, Brandon

Attorney at Law, Deputy General Counsel

317-232-1139

Seidman, Doug

Attorney at Law, Contracts & Leasing Management

317-232-1684



FSSA Care Programs

DIVISION OF AGING

Name

Title

Phone

Snyder, Yonda

Director, Division of Aging

317-232-1731

Gilliland, Karen

Director, Home and Community Based Services Policy and Programs

317-234-5544

Pierson, Debbie

Director, Home and Community Based Services Operations

317-232-0604

Fletcher, Chris

Director, Nursing Facility Operations

317-232-7133

Mitchell, Kelly

Executive Assistant

317-232-1731

Fletcher, Chris

Controller, Financial Analysis

317-232-7133

Syvinski, Wayne

Assistant Director, Analysis and Planning

317-232-5856

Vacant

Assistant Director, Home and Community Based Services

 

Gilliland, Karen

Assistant Director, Quality Assurance

317-234-5544

Bruce, Juman

Assistant Director, Money Follows the Person

317-234-5715

Koors, Becky

Assistant Director, Nursing Facilities and Long Term Care (LTC) Operations

317-232-4355

Bordenkecher, Steve

Assistant Director, Quality Assurance/Quality Improvement

317-234-6466

Vacant

Program Director, Adult Protective Services

317

Lewis, Rachel

Supervisor, Home and Community Based Services Medicaid Waivers

317-234-8089

Franklin, Arlene

Ombudsman

317-232-7134


DIVISION OF DISABILITY AND REHABILITATIVE SERVICES

Name

Title

Phone

Program Office

General Information

800-545-7763
(Toll Free)

Norvell, Nicole

Director, DDRS

317-232-1147

Downer, Dawn

Chief of Staff

317-232-1147

Smith, Pashun

Executive Assistant

317-232-1147

Jinks, Greg

Deputy Director

317-233-8777

Keller, Caren

Controller

317-234-6345

Bureau of Rehabilitation Services (BRS)

Program Office

General Information

877-241-8144

Hope, Kylee

Director, BRS

317-234-4475

Koleszar, Theresa

Director, Program Support

317-232-7115

Adedokun, Elizabeth

Director, Policy & Due Process

317-234-7815

Vacant

Director, Outreach and Training

317-232-1523

Phillips, Locket

Director, Institutional Care

317-234-8493

Gordon, John

Director, Vocational Rehabilitation Services (VRS) Field Operations

812-447-9476

Blakenship, Kristina

Director, VRS Business and Community Engagement

317-232-7830

DeQuis, Kim

Region Manager,  VRS Region 1

877-847-9897

Snedigar, Rheonna

Region Manager, VRS Region 2

877-715-3171

Reed, Janet

Region Manager, VRS Region 3

877-847-9894

Vacant

Region Manager, VRS Region 4

877-715-5229

Bates, Virginia

VRS Transition Coordinator

317-234-8311

Marcum, Rhonda

Manager, Deaf & Hard of Hearing Services Employment & Innovation (DHHSEI)

317-232-2427 (TDD) or 317-232-1409 (V)

Bureau of Developmental Disabilities Services (BDDS)

BDDS Helpline

BQIS.Help@FSSA.IN.gov

800-545-7763
(Toll Free)

Reynolds, Julie

Director

317-234-8738

Hehli, Christina

Director, Policy

317-234-4648

Goodrich, Beth

Director, BDDS Provider Relations

317-234-2708

Vacant

Director, BDDS Client Services

317-

Vacant

Director, Northern Indiana Field Services

260-423-2571
877-218-3061

Wimsatt, Holly

Director, Southern Indiana Field Services

812-522-5859
877-218-3532
(Toll Free)

Jones, Leslie

Provider Specialist

317-234-2706

Rodway, Matt

Consumer Specialist

317-234-8493

Bureau of Quality Improvement Services (BQIS)

BQIS Helpline

BQIS.Help@FSSA.IN.gov

BQIS Webpage

www.IN.gov/FSSA/DDRS/2635.htm

 

Complaint Line

 

1-866-296-8322

Davis, Anne

Director, BQIS

317-234-1147

Thomas, Shelly

Assistant Director, BQIS

317-234-2764

Gross, Janice

Director, Compliance

317-233-1645

Bureau of Child Development Services (BCDS) - First Steps

Robinson, Cathy

Director, BCDS – First Steps

317-234-1527


DIVISION OF FAMILY RESOURCES (DFR)

Name

Title

Phone

Eligibility Services

Apply for benefits for SNAP (food assistance), TANF (cash assistance), IMPACT (job training) and Medicaid (health coverage)

1-800-403-0864
(Toll Free, 8 a.m. to 4:30 p.m.)

EBT Customer Service

Report an EBT (Hoosier Works card) lost or stolen (call immediately), or to report a card is damaged, to select or change a PIN, to check an account balance, or for questions or help with a card.

1-877-768-5098
(Toll Free, 24/7)

DFR County Offices

Contact information is listed online for each DFR county office, or call the number listed to apply for or manage your SNAP, TANF, IMPACT and Medicaid benefits.

1-800-403-0864
(Toll Free, 8 a.m. to 4:30 p.m.)

DFR Central Office

Shields, Adrienne

Director

317-234-2373

Knowles, Victoria

Director, Field Operations

317-234-4822

Bridger, Christi

Executive Assistant

317-234-2373

Medler, Mary

Director, Internal Operations and Policy

317-233-0719

Hewett, Timothy

Manager, Quality Control

317-232-4498

Martin, Janell

General Information/Quality Control

317-232-4475

Smalley, David

Policy Manager, SNAP, TANF and IMPACT

317-232-2010

Receptionist

Policy Information (SNAP, TANF and IMPACT)

317-232-4946

Deuth, Derek

Contract Management and Compliance Officer

317-234-8714

Schomburg, Matt

Director, Refugee Assistance

260-599-0120

Mora, Teresa

Director of Eligibility Systems

317-232-4907

Physical Plant Operations

White, Bill

Director, Physical Plant Operations

317-234-8713

Huffman, Scott

Manager (Forms. Records, Continuity of Operations, Safety and Security)

317-232-4520

Turner, Andy

Manager (Facility, Fleet, Logistics and Surplus)

317-232-4720

OFFICE OF EARLY CHILDHOOD AND OUT OF SCHOOL LEARNING – HEAD START

Program Office

General Information

317-232-1144

Brizzi, Melanie

Director, Office of Early Childhood and Out of School Learning

317-234-3313

Minglin, Beckie

Director, Head Start

317-234-2782


DIVISION OF MENTAL HEALTH AND ADDICTION (DMHA)

Name

Title

Phone

Program Office

General Information

317-232-7800

Moore, Kevin

Director

317-232-7860

Hern, Andrea

Assistant Director

317-233-4319

Shields, Adrienne

Deputy Director

317-232-7924

Herrmann, Debbie

Deputy Director of Recovery, Integration, Prevention & Policy

317-232-7852

Vacant

Program Director/Assistant to Director

317-

Rutherford, Donna

Controller, Finance

317-232-7862

Blackmon, Sirrilla

Deputy Director, Provider & Community Relations

317-232-7843

Vacant

Manager, Operations

317-

State Hospitals

Cook, Lottie

Superintendent, Evansville Psych. Children's Ctr.

812-477-6436

Fulcher, Cathe

Superintendent, Evansville State Hospital

812-469-6800
ext. 4951

Heeter, Eric

Superintendent, Larue Carter Memorial Hospital

317-941-4416

Clover, Rob

Superintendent, Logansport State Hospital

574-737-3633

Stephens, Peggy, MD

Superintendent, Madison State Hospital

812-265-2611

Nolan, Josh

Interim Superintendent, Richmond State Hospital

765-966-0511

Programs & Grants

Herrmann, Debbie

Deputy Director, Recovery, Integration, Prevention & Policy

317-232-7852

Harrold, Wendy

Deputy Director, Information Technology

317-232-7824

Vacant

Assistant Deputy Director, Information Technology & Reporting Section (ITRS)

317-

Assistant Deputy Director, Emergency Management

317-

Finance

Ferry, Mike

Assistant Deputy Director, Community & Hospital Contract Accountability & Resource Allocation

317-232-7839

Jani, Amar

Financial Analyst

317-233-3319

Provider & Community Relations

Vacant

Assistant Deputy Director, Certification/Licensure

317-232-7800

Bergen, Rhonda

Assistant Deputy Director, Regional Services

317-232-7810


OFFICE OF MEDICAID POLICY AND PLANNING (OMPP)

Name

Title

Phone

Program Office

General Information

317-233-4455

Medicaid Member Fraud

SUR Hotline

800-446-1993

Medicaid Provider Fraud

Hotline

800-457-4515

Moser, Joseph

Medicaid Director

317-234-8725

Vacant

Chief Deputy, Operations, Informatics & Systems

317-233-9913

Clifton, Karen

Administrative Assistant

317-233-9913

Heim, Joy

Director, Reimbursement

317-234-4753

Vacant

Director, Pharmacy

317-234-5545

Angel, Natalie

Deputy Director, Administration

317-234-5547

Amos, Angela

Manager, Waiver

317-234-6340

Cesnik, Matt

Director, Eligibility

317-232-4966

Zerr, Dr. Ann

Chief Medical Officer

317-234-2407