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Training is a critical element of quality case management services. All case managers are required to complete orientation training as well as ongoing annual training.
All case managers must complete the Indiana Family and Social Services (FSSA) Case Manager Orientation (CMO) within the first six months of employment. A case manager cannot apply for a waiver billing number until successful completion of this orientation. Please note that case managers may not provide services after six months or more leave of absence without attending CMO again.
The CMO provides a general overview of Medicaid and Home & Community Based Services waivers. The orientation introduces new case managers to Indiana’s waiver administration, operation requirements, and the role and expectations of case managers in ensuring the health and safety of the individuals being served. Orientation information includes:
The CMO is now offered exclusively online CMO Online Training Modules
The following components of the online orientation must be reviewed annually by all active case managers:
An additional eighteen (18) hours of training must be completed annually by all active case managers.
- Care coordination;
- Medical terminology;
- Other public or privately funded long term services and support programs or benefits; and
- Specific diagnosis or treatment topics affecting a broad spectrum of the client base, including but not limited to:
- Fall prevention;
- Adaptive equipment;
- Congestive heart failure;
- Traumatic brain injury;
- Kidney disease;
- Alzheimer’s Disease;
- Heart disease;
- Mental health issues;
- and Behavioral issues.
- Other trainings with justification provided outlining how the topic relates to core case management functions.
The following will NOT be accepted as part of the required ongoing annual training:
Annual training requirements may be prorated based on start date in the case of a case manager’s first year.
If you have questions or difficulties accessing online materials, please contact the Division of Aging by email at email@example.com .