The Complaint Clearinghouse is the central point for receiving and coordinating complaints within IDEM and with other local, state, and federal agencies. The Complaint Clearinghouse staff also establishes agency standards for responding to and tracking complaints to measure agency responsiveness and identify trends or issues as they relate to complaints.
Spills and environmental emergencies should be immediately reported to IDEM at (888) 233-7745.
You can file a complaint with IDEM three different ways:
Yes. You do not have to provide any personal information (such as name, phone number) when filing a complaint. However, providing personal information enables IDEM to contact you for further information and keep you updated on the progress of the complaint investigation. Also, any information you submit to IDEM can become public record and subject to public records laws.
Your complaint will be referred to the appropriate IDEM program(s) for investigation and will be coordinated with other local, state, and federal agencies, as necessary.
If you provided IDEM with your contact information, IDEM will contact you with the findings of the complaint investigation. If you do not provide your contact information, you may call the Complaint Coordinator at (800) 451-6027 ext.24464.
IDEM produces an annual report summarizing the number and types of complaints received. The report is used to identify trends and help IDEM adjust resources. For example, you can find out how many complaints were submitted to IDEM for the year, what types of complaints were most frequently reported, what months received the most complaints, etc.
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