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Indiana Department of Administration

IDOA > DOC Ombudsman Bureau DOC Ombudsman Bureau

The DOC Indiana Ombudsman Bureau was created by the legislature in the fall of 2003. Per IC §§ 4-13-1.2-1 through 4-13-1.2-12, the bureau is charged with the responsibility of receiving, investigating, and attempting to resolve complaints from offenders housed in DOC facilities or offenders' family members that the DOC:

  1. Violated a specific law, rule, or department written policy; or
  2. Endangered the health or safety of a person.

The director of the bureau is appointed directly by the Governor. The current director, Charlene Burkett, was appointed by Governor Daniels in May 2005.

Ombudsman Bureau Complaint Forms

The Ombudsman Bureau requires that to submit a complaint the Ombudsman Bureau Complaint Form be used. These forms are available in the law library of each DOC facility or can be downloaded here.