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Administration
| Commissioner: Jim Atterholt |
317-232-3520 |
| Administrative Assistant: Amy Foxworthy |
317-232-3520 |
| Chief Deputy Commissioner: John Kissling |
317-232-2406 |
| Adminstrative Assistant: Dawn Bopp |
317-232-2387 |
| Personnel: Nancy Tunget |
317-232-2594 |
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Producer and Agency Licensing
| Deputy Commissioner: Chet Pietras |
317-234-1138 |
| Administrative Assistant: Joette Sullivan |
317-232-2411 |
| Duplicate License/Address Changes: Cindy Fair |
317-232-2413 |
| Resident Licensing: Pam Fox |
317-232-2412 |
| Non Resident Licensing: Beth Miller |
317-232-0688 |
| Continuing Education: Dikitra Jefferson |
317-232-2414 |
| Renewals/Public Adjusters: Megan Canfield |
317-232-5265 |
| CE Coordinator: Judy Canfield |
317-232-5858 |
The Producer and Agency Licensing Division is responsible for:
- Issuing resident and non-resident producer and agency licenses;
- Invoicing and receiving license fees and license renewal fees:
- Approving and tracking pre-licensing and continuing education courses;
- Conducting producer customer service activities, in person, in writing, and by telephone;
- Maintaining the producer and agency database.
- Issuing producer certification/clearance letters.
Company Compliance Division: Rate and Form Filing Reviews
Property/Casualty Product Lines
| Senior Policy Analyst: Kate Kixmiller |
317-232-3495 |
| Personal and Commercial Lines Analyst: Loretta Newell |
317-232-3496 |
| Commercial Lines Analyst: Bob Reeder |
317-232-2424 |
| Clerical/Secretarial Assistant: Betty White |
317-232-5696 |
Accident/Health Product Lines
| Chief Deputy Commissioner for Health and Legislative Affairs: Carol Cutter |
317-232-5695 |
| Health Policy Program Director: Anita Strauss |
317-234-6293 |
| Administrative Assistant: Karen Kennedy |
317-233-9607 |
| Policy Analyst: Kim Brown |
317-232-2398 |
| Policy Analyst: Bobbi Henn |
317-232-5693 |
| Policy Analyst: Paul Hyslop |
317-232-2421 |
Life/Annuity Product Lines
| Policy Analyst: Dr. Mihir Nag |
317-232-2420 |
| Clerical/Secretarial Assistant: Betty White |
317-232-5696 |
The Company Compliance Division is responsible for:
- Rate and form filings review for all product lines of insurance to be sold in Indiana. They are examined for compliance with Indiana laws and regulations. Rates and form are filed either through the SERFF electronic filing format or via paper forms.
- Maintaining records of policy forms approved for use in Indiana and making those records available to the public.
- Answering questions related to policy forms, rates, filing procedures, definitions, etc.
- Billing insurance companies and third party filers for associated filing fees, quarterly.
- Conducting annual Compliance Seminars to allow a public forum for discussion of IDOI review practices and procedures.
- Serving as a resource for legislators on any insurance related issues or questions.
- Serving as a resource for Consumer Protection Consultants with consumer complaints.
Long Term Care Insurance and Indiana Partnership Program
| Program Director and Long Term Care Policy Analyst: Rebecca Vaughan |
317-232-2187 |
| Program Assistant: Danielle Fuller |
317-232-4391 |
- Serves as a resource for LTC agents, companies writing LTC, and consumers with questions related to LTC issues.
- Reviews long term care and long term care partnership form filings for compliance with Indiana laws and regulations.
- Participates in national discussions for new partnership state plans and existing ones.
- Administration and Registration for Review Agents and Discount Medical Program Organizations
- Review Agent Specialist: Danielle Fuller 317-232-4391
Processes new and renewal applications for: Discount Medical Program Organizations; Independent Review Organizations; Medical Claims Review Agents and/or Medical Claims Review Consultants; and Utilization Review Agents. Maintains current listing of those entities and individuals on the IDOI website.
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Consumer Protection Unit
|
Chief Deputy Commissioner: Carol Mihalik |
317-233-4243 |
| Secretary: Nancy Wilkins |
317-233-4243 |
| Attorney: Debra Webb |
317-232-2410 |
The Consumer Protection Unit:
- Assists consumers, companies, and others via adjudication or collaborative resolution to verify and enforce compliance with Indiana’s insurance laws and regulations.
- The Chief Deputy Commissioner for Consumer Protection oversees the Enforcement, Consumer Services, and Bailbond Divisions.
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Bail Bond Division
| Attorney: Robert Hummel |
317-232-5063 |
| Senior Bail Bond Auditor: Lynda Gable |
317-234-2101 |
| Secretary: Linda Reynolds |
316-232-5249 |
- Assists in the oversight of the Bail Bond Dedicated Fund
- Licenses bail bond and recovery agents
- Reviews bail form filings from insurance companies
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Consumer Services Division
Deputy Commissioner: Bettye Foy 317-232-2418 Toll-free Consumer Helpline: 800-622-4461
| Senior Claim Consultant: Phil Holleman |
317-234-5885 |
| Senior Claim Consultant: Terry Bowers |
317-234-5884 |
| Consumer Consultant: Deana Dodd |
317-232-2427 |
| Consumer Consultant: Dawn Parry |
317-232-2396 |
| Consumer Consultant: Lana Richter |
317-232-2425 |
| Consumer Consultant: Cindy Tompkins |
317-233-9433 |
| Consumer Complaint Clerk: Tina Cain |
317-232-2395 |
| Consumer Complaint Clerk: Jessica Roberts |
317-232-2426 |
The Consumer Services Division is responsible for:
- Analyzing and processing consumer complaints
- Responding to telephone inquiries from the general public regarding insurance matters
- Conducting face-to-face meetings with consumers and insurance companies to address problems and trends
- Assisting the general public and other Department of Insurance divisions with research of insurance problems.
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Market Regulation
| Market Regulation & Collaborative Actions Designee: Debra M. Webb, Attorney |
317-232-2410 |
| Market Regulation & Viatical Licensing: Lisa Harpenau, Examiner |
317-234-2101 |
- Examining the market conduct activities and practices of insurance companies
- Analyzing the market data of companies
- Managing multi-state examinations and collaborative actions
- Issuing licenses for Viatical Settlement Providers
- Registration of brokers for viatical transactions
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Enforcement Division
| Chief of Investigations: Nikolas Mann, Attorney |
317-233-9431 |
| Attorney: Laura Willett |
317-233-2422 |
| Senior Examiner: Lisa Harpenau |
317-234-5886 |
| Investigator: Ronda Ankney |
317-232-0687 |
| Investigator: David Cuthbert |
317-233-9432 |
| Investigator: Mike Herndon |
317-234-5883 |
The Enforcement Division is responsible for:
- Enforcing insurance laws and regulations on behalf of insurance consumers, companies and the public;
- Investigating and prosecuting insurance companies, agents, and bail and recovery agents in administrative hearings
Title Division
| Director: Steve Robertson |
317-234-5154 |
| Managing Attorney: Kathy Carr Hulbert (contractor) |
317-234-5151 |
| Senior Examiner: Carrie Vavul |
317-234-5155 |
| Senior Examiner: Dave Morgan |
317-234-5156 |
| Investigator: Mike Trimble |
317-234-5152 |
| Secretary: Barb Young |
317-234-5153 |
- Oversees and administers title insurance companies and agents
- Investigates reports of misconduct in title processes
- Refers violations to the Enforcement Division for administrative action
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Financial Services
| Chief Examiner: Connie Ridinger |
317-232-2390 |
| Secretary: Haley Neal |
317-232-2390 |
| Manager of Internal Analysis: Julia Conrad |
317-232-1992 |
| Life & Health Supervisor: Amanda Denton |
317-232-1369 |
| Life Auditor: Janeen Morley |
317-232-5298 |
| Life Auditor: Tom Young |
317-232-2392 |
| Life Junior Auditor: |
317-232-0685 |
| P&C Supervisor: Pam Walters |
317-232-5331 |
| P&C Senior Auditor: John Halloran |
317-233-9514 |
| P&C Senior Auditor: Dan Benefiel |
317-232-5246 |
| P&C Senior Auditor: Bridget Stewart |
317-234-6037 |
| P&C Junior Auditor: Angelica Zepeda |
317-232-5250 |
| Field Examiner: Chris Fitzgerald |
317-232-2390 |
| Field Examiner: Paul Kushner |
317-232-2390 |
| Field Examiner: Bill Newton |
317-232-2390 |
The Financial Services Division is responsible for:
- Reviewing various transactions which require the prior approval of the Department, including but not limited to mergers, acquisitions, other affiliated transactions, and dividends;
- Monitoring the financial condition of domestic companies through analysis of periodic financial data, including but not limited to annual and quarterly financial statements;
- Conducting periodic on-site financial examinations to monitor the financial condition of domestic insurance companies.
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Financial Services Operations
| Deputy Commissioner: Cynthia D. Donovan |
317-232-2390 |
| Secretary: Sherry Barnes |
317-232-0686 |
- Process and renew applications for preferred provider organizations and risk purchasing groups.
| Company Licensing: Mindy Rogowski |
317-232-1994 |
- Processes company applications for licensure to conduct business in Indiana, which includes insurance companies, health maintenance organizations, insurance administrators, managing general agents, and reinsurance intermediaries.
- Renews applications for insurance administrators, managing general agents and reinsurance intermediaries
- Registers MEWAs and PEOs
| 2nd Floor Receptionist: Darcy Shawver |
317-232-3437 |
| Administrative Assistant: Kathy Mathis |
317-232-1991 |
| Deposits/Certifications: Stephanie Glassburn |
317-232-2383 |
| Company Records: Stephanie Glassburn |
317-232-5692 |
- Maintains a listing of all insurance companies licensed in Indiana
- Maintains the public files of licensed insurance companies, which include annual statements, quarterly statements, audited financial statements, examination reports and corporate files
- Maintains statutory deposits of insurance companies for policy-holder protection
- Monitors insurance company compliance with Indiana Insurance Investment Statutes
- Maintains fidelity bonds posted with the Department of Insurance by insurance companies
| Premium Tax & Retaliatory Fees: Debra Graves |
317-232-1993 |
- Collects and audits premium tax filings for all licensed companies
- Collects and audits annual renewal and retaliatory fee filings for all licensed companies
| Surplus Lines: Brenda Lear |
317-233-9998 |
- Issues and renews resident and non-resident surplus lines producer and agency licenses;
- Maintains the surplus lines producer and agency information
- Collects and audits surplus lines premium tax filings
| Political Subdivision Risk Management Fund: Sherry Barnes |
317-232-0686 |
- Oversees the Indiana Political Subdivision Risk Management Fund and supports the Commission that oversees the fund
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Legal Services
| Chief Counsel: Doug Webber |
317-232-0143 |
| Secretary: Mandy Smith |
317-232-0143 |
| Attorney: Meggan Brumbaugh |
317-232-0143 |
| Attorney: Tina Korty |
317-232-0143 |
| Attorney: Ed Fujawa |
317-232-0143 |
The Legal Services Division is responsible for:
- Advising the Commissioner and Department staff on legal issues;
- Evaluating and defending medical malpractice claims brought to the Indiana Patient's Compensation Fund;
- Promulgation of administrative rules
- Providing legal assistance to divisions within the Department.
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Medical Malpractice
| Manager: Annette Gunter |
317-232-2401 |
| Deposits: Donna Thomas |
317-232-5065 |
| Deposits: Robbie Taylor |
317-232-2402 |
| Certificates: Regina Riley |
317-232-5430 |
| Review Panels: Stephanie Mosley |
317-232-5253 |
- Serves as administrator of the Indiana Patient's Compensation Fund, which includes the following tasks:
- Processes surcharge payments and certificates of insurance submitted by insurance carriers and/or authorized representatives to qualify health care providers under the Indiana Medical Malpractice Act.
- Receives and processes alleged malpractice complaints against health care providers.
- Receives qualification requests for determination of health care providers.
- Serves as a file repository for all documents filed in regards to alleged malpractice claims, such as appearances, dismissals, requests for formation of medical review panel, panel chairman and members, etc.
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Office Operations
| Manager: Barb Lohman, Controller |
317-232-2405 |
| Accounts Payable/Receivable: Heather Walters |
317-232-4998 |
| Filing Fee Auditor: Alonza Jones |
317-234-5473 |
| Deposits: Sherri Jennings |
317-232-5857 |
| Stockroom: Charles Johnson |
317-232-4999 |
| Project Manager: Kyle Hizer |
317-232-5054 |
| 3rd Floor Receptionist: Fannie Merriweather |
317-232-2385 |
| 2nd Floor Receptionist: Darcy Shawver |
317-232-3437 |
The Office Operations Division is responsible for:
- Monitoring agency expenditures and revenues;
- Administering the agency's Local Area Network (LAN);
- Coordinating procurement, training and fixed assets;
- Coordinating the mailroom and reception area.
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State Health Insurance Assistance Program (SHIP)
| Controller: Cheryl St. Clair |
1-800-452-4800 ext. 6, option 2 |
| Administrative Assistant/Counselor: Nancy Frazee |
1-800-452-4800 ext. 6, option 3 |
| State Trainer: Larry Duane Miller |
1-800-452-4800 ext. 6, option 1 |
The State Health Insurance Assistance Program (SHIP) is responsible for:
- Answering questions about Medicare, Medicare supplement insurance, Medicare Managed Care, Medicaid, long term care insurance, and the Indiana Long Term Care Program;
- Providing educational materials and tools to assess senior health insurance needs, including current listings of insurance companies approved to sell Medicare and Long Term Care policies in Indiana;
- Educating seniors about the Medicare claims filing process, understanding and organizing Medicare paperwork, and the rights of a Medicare beneficiary or health insurance policyholder;
- Assisting with the Department's review of Medicare supplement and long term care insurance policies;
- Arranging for speakers to address senior and pre-retiree groups and referring seniors to other appropriate agencies relevant to their needs
