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IOT > Newsroom Newsroom

The State IT Update

IOT Prepares For Open Enrollment 2009

As in past years, IOT Customer Service will bring on additional OE-dedicated representatives during 2009 Open Enrollment, November 3 - 24. For PeopleSoft issues or password questions, please refer first to IOT's Open Enrollment Tips. If all else fails, submit a customer service ticket via the Helpdesk Assistant or call ICS at (317) 234-HELP (4357) or (800) 382-1095.

Desktop Hardware Refresh Standards

As part of the Fiscal Year 2008 SEAT charge, the hardware refresh of desktops will be included. This is to better standardize the statewide IT environment to improve costs, response times and stabilize platforms. The following outlines the general guidelines and rules by which hardware refresh will be implemented:

  • Desktop refresh will be performed on a rotating 4-year cycle based on scheduling and agency needs.The schedule will be determined by IOT based on agency needs.
  • Agencies will maintain ownership of their IT desktop and laptop assets, until they are reached on the IOT replacement schedule.At said time, IOT will assume ownership of the IT desktop and laptop assets.
  • The refresh will include a standard desktop PC without monitor.The monitor will be replaced by IOT only upon failure; this is based on the cost of monitor replacement and disposal as determined by IOT in conjunction with IDOA.Agencies may purchase approved service upgrades (i.e. monitor, memory, laptop) for the standard desktop or in lieu of. Service upgrades will be billed back to the agency, but will become an IOT asset.
  • IOT will provide a desktop for new employees if they are not replacing an existing employee (agency growth) and no PC exists. These PCs will be an IOT asset even if the agency has not yet been refreshed. For new employees requesting standard desktop PCs, a lead time of five (5) days is required and assumes that networking, desk location, and all other required pieces are in place. The time to install upgraded desktops, PCs or laptops will also be affected by the need to special order the upgraded PC or laptop.
  • Employee termination, downsizing or unused equipment that is an IOT asset will be recovered if it falls off the SEAT bill. A report will be generated every month and IOT will contact the agency prior to the equipment being recovered. If the agency leaves the PC on and connected to the network and continues to pay SEAT for the asset this should not be an issue (ex. Replacement staff member being hired).
  • PCs which fail and are not cost-effective to repair will be replaced by IOT, and become an IOT asset.
  • Any PCs damaged or sabotaged by a state employee or vendor, it will be the responsibility of the agency to pay for replacement. Any State Employee found to have intentionally damaged state PC equipment may be subject to disciplinary action, up to and including termination.
  • New IDOA regulations require an environmentally safe disposal of computer equipment. IDOA, IOT and PEN have worked in conjunction to provide a cost-effective solution to state government. IOT will cover the cost of PC disposal if it is due to failure or hardware refresh. IOT will also cover the cost of monitors replaced due to failure, but the agency will be responsible for this fee if they choose to purchase a monitor outside of failure. The monitor disposal fee is currently $20.00. Agencies will also be responsible for printer disposal, the cost of which will vary and a quote would be provided by PEN Products based on size and other factors.

These terms and conditions are subject to the discretionary decision of IOT management. Any issue occurring that is not specifically covered under the above rules or interpretation of these rules is at the sole discretion of IOT management.

Microsoft® Home Use Program Provides Deep Discounts

Indiana employees who would like to use Microsoft® office products at home can now do so for relatively cheap. The introduction of the Microsoft® Home Use Program allows state workers to purchase Microsoft® Office Professional Edition 2007 for $19.95.

To take advantage of this offer, please follow these steps:

  • Click on the Microsoft® HUP link.
  • From the drop-down menus, select United States as your country choice and English as you language preference.
  • Enter your work e-mail address and 0AD22EAAEC for the program code.
  • You will receive a welcome message from Microsoft® in your work e-mail box. The message contains a verification e-mail.
  • Click the verification e-mail to access the HUP page on the Microsoft® Web site.
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For questions about the Home User Program, please contact IOT.