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IOT > Customer Service > Mobile Device Management Mobile Device Management

What is MobileIron? Why do I want it on my device?

MobileIron enables you to get mobile access to your corporate email, calendar and contacts in an easy and secure way.

MobileIron supports most major mobile devices today - iPhone, iPad, Android, Windows 8, BlackBerry, and more. From your iOS or Android device, you may need to download the MobileIron 'Mobile@Work' app. All other device types, such as BlackBerry and Windows Phone 8, can be managed by MobileIron without an app.

Why MobileIron?

How does MobileIron help me? In general, MobileIron enables you to easily access many State of Indiana resources from your mobile device with very little end-user configuration. After a simple setup process, users will be able to do the following:

  • Quickly access your corporate email, calendar, and contacts
  • Automatically access corporate WiFi and VPN networks
  • Easily find and install work related applications
  • Check compliance with corporate security policies
  • Locate lost or stolen devices

Access may vary depending on whether the device is personal or state-owned as well as whether the device is Apple or Android.

Set Up

How do I set up MobileIron? If you have an Android device or iOS device such as an iPhone or iPad, you’ll need to download the MobileIron 'Mobile@Work' app. After you’ve downloaded the appropriate app, follow the instructions inside the apps to fully register your device with MobileIron.

All other device types, such as BlackBerry and Windows Phone 8, can be managed by MobileIron without an app.

In all cases, please contact IOT at mobileironsupport@iot.in.gov to get registered.

Privacy

What about my privacy? What happens to my personal content? The MobileIron solution offers many protections for the State of Indiana and its employees, but the goal is not to expose personal data.

Using MobileIron, the IOT CANNOT do any of the following:

  • See or copy your photos
  • See or copy your iMessages/text/sms
  • See or copy your personal email accounts
  • Limit your access to specific access points, websites or locations
  • See, copy or track internet usage
  • Record phone calls

For further information on MobileIron and the State of Indiana mobile device use policy please click here.

What can the IOT do to my device? A MobileIron-managed device provides the opportunity for IOT and, in some cases, the owner of the device to be able to remotely perform actions :

  • Admins and users can wipe enterprise content off of your phone leaving your personal data untouched;
  • Admins and users can find your phone if it is lost or stolen;
  • Block applications, require installation of applications, limit access to corporate email and internal resources;
  • Setting minimum standards such as :
  • Encrypting your phone (to protect the data, both personal and company);
  • Requiring a minimum software version, or that users set a passcode to gain access to corporate resources;
  • Not modifying your OS (commonly known as rooting or jailbreaking) and putting data at risk.

A complete listing of conditions is available in the State of Indiana mobile device use policy.

Security

What happens when my device is lost or stolen? In the event that your device is lost or stolen, the IOT can remove the corporate data from your device to keep confidential work information secure.

Mobile Device Policy with BYOD

07-04 Mobile Device Policy