Did you know?

What does the IURC NOT regulate?

The IURC does not regulate every aspect of a utility with its jurisdiction. Some aspects that are NOT regulated can include:

• The IURC requires utilities within our jurisdiction to offer a levelized billing option to its consumers but does not provide oversight to the daily administration of such a program.
• Although the administration of the budget bill is not regulated by the IURC, it can be a valuable tool in regulating your monthly bill.
• Budget bill eliminates the fluctuation of monthly bills by spreading your annual estimated bill over a 12-month period.
• If your actual energy usage is greater than what you paid your budget bill may increase.
• The reverse may hold true if your energy usage is less than what you paid.
• An account may be removed from a budget bill program if the accountholder does not maintain a current billing status with the utility.

Damages
Customers seeking to file a damage claim should contact the utility directly to pursue the claim. The IURC does not have authority or jurisdiction to research or investigate damage claims.

Do Not Call/Telephone Privacy/Telemarketing Issues
All concerns about the Indiana Do Not Call List, Telephone Privacy List or telemarketing issues should be directed to the Consumer Protection Division of the Office of the Indiana Attorney General toll free at 1-800-382-5516.

Internet
Generally speaking the IURC does not maintain regulatory jurisdiction over Internet Service Providers. Complaints relating to internet service should be directed to the Federal Trade Commission.

Municipalities
The rates & charges for some water municipalities (examples: city of Brown, Brown County Water) and some water conservancy districts are governed by the IURC; however, the rules & regulations for those utility types are governed by local boards or city councils. To determine if your service provider is under the jurisdiction of the IURC, please contact our office at 317-232-2701 or toll free at 1-800-851-4268. For complaints regarding non- regulated municipal utility aspects, customers should contact the local elected utility board or city council members/officials that oversee utility matters within your city or county.

Propane Gas/Heating Oil
The IURC does not regulate or have jurisdiction over propane gas or heating oil. Complaints relating to service providers in these industries should be directed to the Consumer Protection Division of the Office of the Indiana Attorney General toll free at 1-800-382-5516.

Storm Water Charges
The IURC does not regulate storm water charges for any entity. There is no specific state agency that oversees the storm water rates, but it is a local government issue controlled by the Department of Storm Water Management as per I.C. 8-1.5-5. It is common that these charges can be related to the federally mandated Clean Water Act as water utilities strive to meet compliance standards in water pollution control.

Voice over Internet Protocol (VoIP)
VoIP allows you to make and receive phone calls using your broadband Internet connection instead of your standard phone line. The IURC does not regulate this type of telephone service; however we can mediate the complaint on your behalf.

Water Quality
The Office of Water Quality of the Indiana Department of Environmental Management is responsible for the quality of surface water and groundwater. Contact the OWQ toll free at 1- 800-451-6027 or at 1-317-232-8603.

Wireless Telephones
The IURC is able to log your complaint and forward your concerns to your provider to allow them to respond to you directly.

Other
Other utility types not regulated by the Commission include sewer municipalities, sewer conservancy districts or regional sewer districts.

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