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Indiana State Library

Indiana State Library

Library > Collections & Services > Ask a Librarian ASK-A-LIBRARIAN

Ask-a-Librarian
Live ChatAsk-a-Librarian
INSPIRE Help Desk
General Library Information

State Library staff is available during regular business hours to answer your questions via e-mail, live chat or phone. Questions may be sent 24/7 via e-mail.

Ask-a-Librarian 

By continuing to OCLC’s “Ask a Librarian” page, user agrees to Question Point Patron Terms of Service

You will receive email confirmation that your question has been received shortly after it is submitted.  If you do not receive confirmation within one hour, please resubmit your question or call 866-683-0008.  Questions will be answered within two business days.

Live Chat

By continuing to OCLC’s “Ask a Librarian” page, user agrees to Question Point Patron Terms of Service

Chat is available during the following hours:

 Monday   8:00 am - 4:00 pm
 Tuesday   8:00 am - 4:00 pm
 Wednesday   8:00 am - 4:00 pm
 Thursday   8:00 am - 6:30 pm
 Friday   8:00 am - 4:00 pm

* except holidays
Click here for holiday schedule

Your chat session will generate a chat ID number and you will receive an email containing a log of the chat session. If you want to follow up and Check Your Questions and Answers you will need to create a password the first time you visit our "Check your Questions and Answers" page. Use the address in the email notification you receive to set up your account.

Telephone: (317) 232-3678
Indiana toll fee: 1-866-683-0008
Fax: (317 232-3728

INSPIRE Help Desk

INSPIRE support staff may be reached in the following ways:

By Email at inspire@library.in.gov  or with our Feedback Form (Link)
Please include a detailed description of the problem and the exact wording of any error message you may have seen. Emails will normally be answered within 24 hours of receipt.

By Telephone at our Indiana toll-free number: 1-(317)-232-3720
Telephone support is available Monday to Saturday (excluding state holidays), 8 a.m. to 4:30 p.m. ET.

Vendor Support

You are always welcome to contact INSPIRE staff with problems, but for some issues you may want to contact our database vendors directly.
 Please inform the vendor's technical staff that you are accessing their interface under Indiana's INSPIRE account.

EBSCOhost Interface support
 Call 800-758-5995 or email eptech@epnet.com
 Technical Support Representatives are available Monday through Friday from 7 a.m. to 7 p.m.,
 Saturday and Sunday from 9 a.m. to 5 p.m. (all times are Eastern).

Biography Resource Center, Informe! and Lit Finder support
 Call 800-877-4253, email gale.technicalsupport@thomson.com, or use their online form.
 Telephone support available 24 Hours A Day, 7 Days A Week

WorldCat support
 Call 800-848-5800 or email support@oclc.org.
 Online support form (link: https://www.oclc.org/support/contact-support.en.html)

NetLibrary (Career Collection) support
 Online support form (link: http://www.netlibrary.com/Help/ContactUs.aspx)

General Library Information

RB 7-14-2016