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How to File a Complaint with the OUCC

The OUCC's External Affairs Division is a resource for Indiana's utility consumers. The division can provide information and, in some cases, direct assistance on many utility issues. The information collected by the division is of great importance as we work to fulfill our mission.

If you have a problem, concern or complaint about a specific utility in Indiana, contact the utility first and give it the opportunity to address your concerns. Generally, the most effective way to resolve your problem is to first contact the utility (noting when you made the contact and the person with whom you spoke).

If a regulated electric, natural gas, water or sewer utility does not resolve your problem, you can contact the OUCC by completing the form on the following page or calling us toll-free at 1-888-441-2494.

The OUCC is currently referring all consumer complaints regarding telecommunications and video service providers to the Indiana Utility Regulatory Commission (which can be reached toll-free at 1-800-851-4268 or www.in.gov/iurc). While the IURC cannot resolve individual telecom complaints, it is gathering and tracking data regarding services. This information will be included in future reports to the Indiana General Assembly and may also be reported to other appropriate entities. The IURC’s tracking efforts may help identify trends and problems for legislators to consider when reviewing Indiana’s telecommunications laws in the future.

Please note that the state does not regulate all or most aspects of the utilities and services listed below. While the OUCC may be able to assist you on a case-by-case basis, we suggest you also contact your local Better Business Bureau or the other agencies listed for specific industries to help you with your concern.

Cable television

  • If you have a complaint or concern, please review the OUCC's Cable Television fact sheet.

Cellular/Wireless telephones

  • If you have a complaint, contact your local Better Business Bureau or the
    Federal Communications Commission (FCC). The FCC can be reached toll-free at 1-888-225-5322.

Internet services

Long distance pre-paid calling cards

  • Complaints should be directed to the FTC.

Municipal sewer utilities

  • Complaints can be directed to your city council or municipal sewer board.

Utilities that have withdrawn from IURC jurisdiction as allowed by Indiana law.

  • The OUCC can direct consumers to the appropriate bodies for complaints about these utilities.

The OUCC has relocated to 115 W. Washington St., Suite 1500 South, Indianapolis, IN 46204.

File a Complaint